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Hands down, our culture is our competitive advantage. It’s what fuels our innovative approach to delivering end-to-end customer experience solutions backed by next-gen technology. It’s also what makes us stand out from the competition.

VGSPL-BPO was formed in 2019 as a BPO Company with a vision to provide Innovative, Quality, High performance, and Reliable IT Solutions. NDC-BPO has a capacity of 300 agents which can host a maximum of 9000 operational customer queries in a day and is available with modern infrastructure capable of operating continuously meeting 24×7 operations requirements.

Customer Engagement

  1. Inbound service ensures prompt, helpful assistance for customer inquiries.
  2. Outbound service drives proactive outreach, boosting engagement and satisfaction.
  3. Multilingual support caters to diverse needs across various communication channels.
  4. Our services span phone, email, chat, and social media.
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Digital Services

  1. Engage users with responsive Social Media Customer Support solutions.
  2. Provide real-time assistance through efficient Chat and Messaging Support.
  3. Address inquiries promptly and professionally with Email Support services.
  4. Elevate customer engagement through proactive Social Media Support solutions.

Back Office Solutions

  1. Swift, accurate data entry for efficient information processing.
  2. Upholding secure online environments through meticulous content moderation practices.
  3. Optimizing document management systems for streamlined organizational efficiency.
  4. Ensuring data integrity through precise content moderation procedures.
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Industry-specific

  1. Health support with comprehensive healthcare assistance services for all.
  2. Banking expertise offering top-notch financial services and personalized solutions.
  3. Travel and hospitality support delivering seamless experiences for every journey.
  4. E-commerce solutions providing efficient and tailored online retail support.

Quality and Compliance

  1. Respond promptly to customer inquiries and concerns via email support.
  2. Provide clear and concise written explanations for troubleshooting and issue resolution.
  3. Offer detailed product information, guidance, and solutions through email correspondence.
  4. Address customer feedback and inquiries professionally in written form.
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Technology Solutions

  1. IT Help Desk: Resolve technical issues with prompt, expert assistance.
  2. Application Support: Optimize application performance through efficient problem-solving solutions.
  3. Technology Consulting: Strategic guidance for leveraging technology's full potential.
  4. Streamline IT processes, enhance system functionality, and optimize performance.

Analytics and Reporting

  1. Analyze performance metrics for continuous improvement and strategic decision-making.
  2. Gain valuable insights from customer feedback to enhance service quality.
  3. Generate comprehensive reports for a holistic overview of organizational performance.
  4. Derive actionable insights from data to drive informed business strategies.
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Telecom Services

  1. Billing support with accurate and timely issue resolution for customers.
  2. Technical assistance ensuring efficient problem-solving and optimal service functionality.
  3. Customer service tailored for seamless experiences within telecom companies.
  4. Promptly address billing concerns, ensuring customer satisfaction and loyalty.

Insurance Services

  1. Process claims swiftly, ensuring efficient and accurate resolution.
  2. Administer policies with precision, upholding compliance and customer satisfaction.
  3. Provide prompt and reliable support for insurance-related customer inquiries.
  4. Streamline policy administration, ensuring seamless transactions and customer assistance.
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Travel and Hospitality Support

  1. Assistance with reservations and bookings for seamless travel experiences.
  2. Swift customer support addressing inquiries related to travel and reservations.
  3. Proactive help in managing reservations for hassle-free travel arrangements.
  4. Dedicated customer assistance to resolve queries related to travel bookings.

Healthcare Outsourcing

  1. Precision in medical billing and coding for accurate financial transactions.
  2. Compassionate healthcare customer support for patient satisfaction and reassurance.
  3. Streamlined claims processing ensuring efficiency and prompt reimbursement.
  4. Expertise in navigating complex healthcare systems for seamless claim resolutions.
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E-commerce Support:

  1. Efficiently manage orders for seamless order processing and fulfillment.
  2. Expertly handle returns and refunds, ensuring customer satisfaction and resolution.
  3. Streamline product information with effective management strategies and updates.
  4. Optimize product details for accuracy and consistency in information.

IT Services

  1. Expert IT consulting for strategic business solutions and optimizations.
  2. Innovative software development and reliable maintenance services for efficiency.
  3. Seamless cloud services to enhance scalability and streamline business operations.
  4. Tailored solutions for IT consulting, software development, and cloud services.
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Finance and Accounting

  1. Manage Accounts Payable efficiently for streamlined financial operations.
  2. Ensure smooth handling of Accounts Receivable for effective financial transactions.
  3. Streamline billing and invoicing processes for accurate financial transactions
  4. Conduct detailed financial analysis to drive informed business decisions.

READY TO START A PROJECT ?

Feel free to contact us and we will get back to you within one business day.

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